Verified threats, escalated without delay.
Sentrix only escalates what is real. Because an operator has visually verified the incident, we can give police and rescue services concrete, live information, what is happening, how many people, and where they are, so response is faster and more effective than an unverified alarm.
Why verification matters
Unverified alarms are often deprioritised and can lead to wasted call-outs. Video-verified dispatch changes that. It confirms a genuine emergency, supports faster authority response, and keeps you and your team informed throughout. For fire, medical, or intrusion events, our operators escalate to the right service immediately.
Verify on Camera
The operator confirms a genuine threat before any dispatch is made.
Escalate
We contact police, rescue, or fire services with live, actionable detail.
Keep You Informed
Your nominated contacts are alerted and updated throughout the incident.
What is included
video-verified escalation, tailored per-site protocols covering who to call and when, coordination with police and rescue services, real-time client notifications, and a full incident record afterward for insurance and review.
Remote Video Monitoring
Live Video Monitoring
Virtual Guard Services
Audio Intervention
Police & Rescue Dispatch
Construction Site Monitoring
Warehouse Monitoring
After-Hours Monitoring
Build your escalation plan with us.
We will map exactly who gets called, when, for your specific site.
How verified dispatch works, step by step.
Verification first, then a fast, credible escalation to the right service.
01
Detect
Activity is flagged on the live feed and an operator is alerted.
02
Verify on Camera
The operator confirms a genuine threat, ruling out false alarms.
03
Escalate to Authorities
Police, rescue, or fire are contacted with live, specific detail.
04
Inform & Record
Your contacts are kept updated and a full incident record is logged.
When fast, verified dispatch matters most
Get police there faster
A verified break-in with live detail gets a quicker, more credible police response than a generic alarm.
- Break-ins
- Trespass
- Forced entry
Escalate to rescue at once
Early detection of smoke or fire is escalated straight to rescue services with the exact location.
- Smoke and fire
- Medical emergencies
- Safety hazards
Protect cash and assets
ATMs, banks, and asset-heavy sites get tailored escalation protocols built around their specific risks.
- ATMs and banks
- Asset storage
- Cash handling
Verified dispatch
vs.
an unverified alarm.
Why a confirmed, detailed call gets a faster, better response.
| Feature | Sentrix Verified Dispatch | Unverified alarm |
|---|---|---|
|
Confirmation |
Operator has seen the threat live |
No one has confirmed anything |
|
Detail given |
What, how many, and where |
A location and a noise |
|
Response priority |
Higher, because it is verified |
Often deprioritised |
|
False call-outs |
Filtered out before dispatch |
Common, and sometimes fined |
|
You stay informed |
Updated throughout the incident |
Left guessing |
|
Aftermath |
Full incident record provided |
Little or no record |
THE IMPACT
Faster, credible response when it counts.
Verification turns an alarm into an emergency the authorities act on.
100%
Verified before dispatch
Live
Detail passed to authorities
Per-site
Custom escalation protocols
Full
Incident record provided
FAQs
Police and rescue dispatch, answered.
What is video-verified dispatch?
It means an operator visually confirms a real threat on camera before contacting authorities. The call comes with live detail, which gets a faster, more credible response than an unverified alarm.
Do you guarantee police response times?
No provider can guarantee how police or rescue services respond, as that is outside our control. What we can do is verify the incident and escalate fast with the detail that helps them prioritise.
Will you also alert me and my team?
Yes. Your nominated contacts are alerted and kept updated throughout the incident, following the escalation plan we build for your site.
Does this cover fire and medical emergencies?
Yes. Verified detection of smoke, fire, or a medical emergency is escalated to the right rescue service immediately, with the exact location.
Do I get a record of the incident afterward?
Yes. Every verified incident is logged with video and a full report, which supports insurance claims and internal review.
CLIENT VOICES
They had the full picture before police arrived.
Build your site's escalation plan.
Tell us about your property and we will map exactly who gets called, in what order, the moment a threat is verified. Free, with no obligation.